Transition Specialist

Company Name:
DynCorp International LLC.
Job Summary
Provide counseling to customers on personal property entitlements and responsibilities to include, but not limited to Non-Temporary Storage, Self- Performed Moves and Storage, Inbound Shipments and Outbound Shipments.
Principle Accountabilities
Customer interface will be in the form of one-on-one counseling, customer service counter, group settings, or by formal briefings.
Answer phone inquiries and customer questions as necessary.
Utilize computer system and/or applicable regulations to determine proper method, mode and code of service and consign shipments.
Route and book shipments to the appropriate carrier/agent or contractor.
Coordinate property disposition instructions between customers and the carrier.
Update automated shipment records.
Prepare and process various forms and documents to include, but not limited to SF 1200, 1203; DD Forms 2278, 1299, 139, 1131, 1164, 619, 619-1 and 1857, via computer system or manually.
Process related requests by fax and/or email.
Prepare correspondence in response to customer requests.
Prepare and process invoices from contractors.
Submit required documents to the Contracting Officer or designated representative for approval and signature.
Distribute documents and maintain related files.
Interact with carriers, agents, government personnel and other transportation offices as required.
Utilize Microsoft Excel to track workload data and other pertinent information.
Read and respond to all email in a timely manner.
Performs light maintenance on office equipment such as jammed paper and replacing toner cartridges.
Attend training as required.
Perform other duties as assigned.
Cleaning surrounding areas and ensuring that the section is kept safe at all times is required.
Knowledge & Skills
Knowledge of personal property counseling procedures and guidelines; shipping practices; and applicable accounting procedures.
Knowledge of applicable regulations such as JFTR, JTR, DTR, PWS, SOP and other government regulations and requirements.
Experience on Microsoft Excel and Word.
Excellent customer service skills are required.
Good oral and writing skills are required.
Must possess good organizational skills.
Excellent listening skills.
Experience & Education
A minimum of 2-3 years of clerk experience is required.
Must have a high school diploma or equivalent.
Must be able to obtain a Public Trust Position Clearance.
Physical Requirements/Working Environment
Work is performed in an office.
Large volume of customers.
May require prolonged standing.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
EXECUTIVE ORDER 11246 Prohibits discrimination against any employee or applicant on the basis of race, sex, color, religion, or national origin and requires affirmative action to ensure that applicants are employed, and employees treated, without regard to race, sex, color, genetic information, religion, or national origin. (Enforcement Agency: U.S. Department of Labor, Office of Federal Contract Compliance Programs).
Job: Logistics / Transportation
Schedule: Full-time
Job Posting: Jun 11, 2014, 11:16:34 PM
Unposting Date: Ongoing
Req ID: 1403527

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